Last updated: 29 September 2026

Refund & Cancellation Policy

14-day money-back guarantee

If you’re a new member and Mezan isn’t the right fit, you can request a full refund within 14 days of your first payment — no questions asked. Just email training@mezan-institute.com and we’ll process it back to your original payment method within a few business days.

Cancelling your membership

You can cancel anytime, with no minimum commitment, directly from your account dashboard (Account → Subscriptions), or by emailing us and we’ll cancel it for you. Once cancelled:

• You keep access until the end of the period you’ve already paid for.
• You will not be billed again — we do not charge members after a valid cancellation. If this ever happens in error, let us know and we’ll refund it immediately.

After the 14-day window

Outside the initial 14-day guarantee, monthly payments already made are non-refundable (since they cover classes already scheduled and delivered for that period), except where a refund is required by UAE law or where we were unable to deliver the service we billed you for.

Discounted / partner rates

If you’re on a discounted rate through a partner program (for example, our airline crew partner discount), the same cancellation and refund terms apply. The discount applies only for as long as you remain eligible for it.

Questions or a billing issue?

If you ever see a charge you don’t recognize or think is wrong, email us first at training@mezan-institute.com — we’ll sort it out directly and quickly.